At checkout, once you enter your delivery address, a calendar will appear showing all available delivery dates and any applicable shipping charges. If you place your order before 3 PM PST, you may be eligible for next-day delivery. Same day delivery is available in the greater Los Angeles area if the order is placed before 11AM PST.

If your arrangement is damaged or marked as delivered but can’t be found, please contact our customer support team no later than 7 days after delivery at help@themillionroses.com. Our agents are here to help.

We currently ship throughout the United States and internationally only to Canada. Shipping costs for Canadian orders will be calculated and displayed at checkout. At this time, we do not ship to any other international destinations.

If your order is delayed due to carrier issues such as weather or logistical issues along the way, please reach out to our customer service agents at help@themillionroses.com

Our signature roses are naturally cultivated in Ecuador, then preserved for absolute permanence. With proper care, they maintain their enduring beauty for over three years.

During the preservation process, the roses naturally lose their scent. However, when adding the arrangement to your cart you will have the opportunity to add one of our signature floral tonics to your arrangement, giving it a fresh floral fragrance that lasts for several days after delivery.

No water Needed. Our preserved roses require absolutely no watering and will maintain their beauty on their own. Please do not water the roses, as moisture can damage the preserved flowers and the arrangement box.

All sales are final. Because each arrangement is handcrafted to order, we do not accept returns or exchanges and do not offer refunds. Please make sure all items and order details are correct before completing your purchase.

Our team begins processing orders within one hour of placement. If you need to make a change to your order, please contact our Customer Service team as soon as possible at help@themillionroses.com.
While we will do our best to accommodate your request, changes are not guaranteed. Once an order has been processed and/or shipped, no further changes or modifications can be made.

We have one store location within the United States located in California at 2914 Leonis Boulevard, Vernon, CA, 90058. While we do not have a store in every state, we do ship across the United States!

Because our floral art is preserved for enduring presence, we do not offer sales. Those who sign up for our updates receive priority notification for new releases and unlisted selections. Additionally, our upcoming subscription service will soon provide an effortless way to maintain your floral standard year-round.

Absolutely! You can add a personalized gift message during checkout.
Your message will be printed on our signature paper gift card and included inside the box with your arrangement, making your gift even more personal and meaningful.

Rest assured, we never include any billing information, receipts, or anything that discloses the purchaser’s name inside the package. This helps preserve the surprise and “wow” factor of your gift.

If you would like the recipient to know who the roses are from, please be sure to include your name on the personalized note card when placing your order.