Working Days
All shipping services and shipping times above follow a working or bus day week (Monday - Friday 8-17 excluding Bank & Public Holidays).
We do not dispatch orders on the weekend or on Bank Holidays. Orders placed after cut off on Friday and over the weekend are processed from Monday and dispatched to arrive on the date chosen on the cart page.
Express Shipping
Express orders can be dispatched to arrive on the Next Working Day if ordered before 13:00. If a different date is chosen, it is dispatched the day before, to arrive on the correct date.
Express Orders placed after cut off on Friday (and over the weekend - Saturday or Sunday) with Express shipping, can be dispatched earliest on the next working day (Monday) for arrival on Tuesday.
Order Cut Off Times
Please place your order before 13:00 with Express Shipping, if you wish to receive your order on the next day. Orders placed after 13:00 will be dispatched with the following day's Orders. See information regarding weekends and working days as above.
How Can I Track My Order?
The easiest way to track your order, is to go to DHL’s website (http://www.dhl.com/en/express/tracking.shtml) and input your tracking number, that you will receive from us when your order is dispatched.
How Can I Get My Tracking Number?
When your order is completed and dispatched and ready to send to you, you will you will receive an email from us, containing your tracking number. Please note that tracking may not be available until the package is scanned by DHL.
What Happens If The Person To Receive Is Not In The Location?
When your order is dispatched, DHL will send you an email with every information, and also the possibility to rearrange the time, location, and recipient of the delivery.
What do our packages look like?
All orders are packaged in our own boxes that display the "The Million Roses" name and logo. If you would like a box without it, please write it clearly in the additional information at the cart page, or contact us by email with your order number.
It Is a Gift – What information is in the box?
Aside from the company information on the packing slip, only a personalized user’s manual is enclosed. Invoice is always send by email, so the price is not enclosed in the box.
Delivery Issues
If issues occur which do not allow the delivery to happen within the time of the delivery service requested due to the fault of the delivery company, we will refund the difference of the value of the service not provided.
We are not able to provide full refunds for the whole amount of the shipping charge as a delivery will still be provided. (Please note; A recipient not being available at the delivery address to receive the item is not a mis-delivery.)
